Privacy Protection

z93 Privacy Policy

Your personal information is protected at z93 with SSL encryption and a strict data management system, and is never sold to any third party.

Last Updated: 29 October 2026

Introduction and Purpose

This Privacy Policy ("Policy") explains how z93 Online Gaming Platform ("z93", "we") collects, stores, uses, discloses and protects the personal information of you ("User").

By accessing the z93 website, registering an account, or using our services in any way, you agree to the data handling practices described in this Policy. If you do not agree with this Policy, please do not use z93 services.

Important Notice

This Policy should be read alongside z93's Terms and Conditions and Responsible Gaming Policy. Anything not covered here can be found in those policies.

Information We Collect

z93 collects the following types of information to improve our services, maintain account security, and ensure legal compliance —

Registration Information

Name, date of birth, contact phone number, email address, and national ID information (for KYC verification).

Financial Transaction Information

Deposit and withdrawal records, and transaction history related to KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer.

Gaming Activity Records

Play history, bet amounts, game type selections, and related details — to support our responsible gaming system.

Technical Information

IP address, browser type, device ID, OS version, login time and session duration.

Cookie and Tracking Information

Information collected from session cookies, preferences cookies and analytics cookies — to improve your experience.

Communication Records

Records of communication with z93 customer support via Live Chat and email — to improve service quality.

How We Use Your Information

z93 uses your personal information only for clear, specific purposes, which are —

  • To complete account verification checks (KYC / AML)
  • To process deposits, withdrawals and bonus payments
  • To maintain and improve the platform technically
  • To monitor and protect responsible gambling practices
  • To enhance your gaming experience based on your preferences
  • To send z93 promotional news and service updates (with your consent)
  • Security checks, prevention of unauthorised activity and anti-fraud measures
  • To comply with legal, judicial or regulatory requirements

What We Do Not Do

z93 never sells, rents or commercially shares your personal information with third-party advertisers. Your data belongs to you.

Data Sharing with Third Parties

z93 shares data with third parties only in the following limited, specific circumstances —

Payment Service Providers

Information required to process KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers is shared with those providers. They follow the same personal data protection standards we do.

Technology Providers

We work with third-party technology companies for platform software, database management and cybersecurity services. They cannot use your data for their own purposes without our authorisation.

Legal and Regulatory Authorities

Where disclosure is required by law, court order or regulatory directive, z93 will share data only to meet that legal obligation and will notify you in advance wherever possible.

No Sharing Without Prior Consent

Outside the specific cases listed above, z93 will not disclose your personal information to any third party without your prior consent.

Data Retention Period

z93 retains your personal information for as long as needed to fulfil the purpose for which it was originally collected, or for as long as required by legal and financial record-keeping obligations.

  • Account data — up to 5 years after account closure
  • Financial records — as required by law (maximum 7 years)
  • Live Chat / Support records — 2 years
  • Cookie data — in line with cookie settings (session cookies are deleted when the browser is closed)

Once the retention period ends and there is no longer a legal requirement to keep it, z93 will securely delete or anonymise your data.

Data Security Measures

z93 maintains a technical and organisational security framework to protect your personal information —

  • TLS/SSL encryption for all data transmissions (128-bit strength)
  • Encrypted storage of financial and personal data in the database
  • Role-based Access Control — staff can only handle data relevant to their own responsibilities
  • Real-time monitoring that checks for suspicious access attempts
  • Regular data privacy training for staff
  • Third-party cybersecurity audits — conducted on a regular basis

While we do our best, no method of data transmission can be guaranteed to be 100% breach-proof. We have chosen to be transparent about this.

Cookie Policy

The z93 website uses cookies and similar tracking technologies to improve our service.

Cookie Types

  • Essential Cookies — Login session, security tokens, and payment session data — the website cannot function without these cookies.
  • Persistent Preferences Cookies — To remember your language settings, display settings, and game category settings
  • Analytics Cookies — To understand how the website is used and improve our service

You can block cookies in your browser settings, but please note that blocking essential cookies may prevent some features of the website from working.

Your Rights

Every z93 user has the following rights regarding their personal data —

Right to Access

You can request a record of any personal data z93 holds about you.

Right to Rectification

You can request that inaccurate or incomplete personal data be corrected.

Right to Erasure

You can request deletion of personal data that no longer needs to be retained for legal compliance.

Right to Restriction

You can request that z93 restrict how it handles your data — only where it cannot be ruled out during a review period or dispute.

Right to Data Portability

You can receive the personal data you have provided in a machine-readable file format.

Right to Withdraw Consent

You can withdraw your consent for marketing communications or analytics data processing at any time.

To exercise any of the rights above, send a request to [email protected] and z93 will respond within 30 days. Please note that data which still needs to be retained for legal reasons cannot be deleted.

Policy on Minors

z93 services are intended for players aged 21 and above only. z93 does not collect personal data from anyone under 21 without clear consent.

If z93 becomes aware that a person under 21 has registered, that account will be closed immediately and any related personal data will be deleted. If you are aware of such a case, please notify us at [email protected].

Policy Changes

z93 may update this Privacy Policy from time to time or when legal changes require it. For significant changes, we will post a clear notice on the website or notify you through your registered contact channel.

If you continue using z93 services after updates are published, you will be considered to have accepted the revised policy. The date of the last update is shown at the top of this page.

How to Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, you can contact z93's Data Privacy Team through the following channels —

Privacy Contact

Inquiries about data privacy practices, data requests

Available via 24/7 Live Chat and email

Continuing to use the z93 website means you fully understand and agree to this Privacy Policy, Terms & Conditions, and Responsible Gaming Policy.

Frequently asked questions about Privacy Protection at z93

Common questions about the Privacy Policy and their clear answers

No. z93 does not share your personal information with third-party advertisers or for any commercial purpose. We only share limited data for payment processing and legal compliance.

Retention periods depend on the type of data. Account data is kept for up to 5 years after closure; financial records are kept for as long as legally required (up to 7 years). Once the period expires, the data is securely deleted.

Send a data access request to [email protected]. z93 will send you the personal information we hold about you within 30 days. ID verification may be required to confirm your identity and the validity of the request.

You can exercise your right to deletion by requesting it at [email protected]. However, data that must be retained by law (such as financial records) can only be deleted after the legal retention period ends — we will let you know in advance.

Yes. All payment data is transmitted with TLS/SSL encryption. KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer are integrated with their own security systems. z93 does not store payment card data directly.

You can request to stop promotional communications by contacting [email protected]. This does not affect service notifications (such as deposit and withdrawal confirmations), as those are a necessary part of your account activity.

For significant changes, z93 will post a notice in a prominent place on the website or notify you through your registered contact channels (Live Chat and email). The last revised date of this policy is always shown at the top of the page.